Response time: we respond within one month of receipt. This period
may be extended by up to two further months where the request is complex or
numerous; if so, we will inform you within the first month (Art. 12(3)).
No fee: requests are handled free of charge, save where a request is
manifestly unfounded or excessive (Art. 12(5)).
Identity verification: to protect your personal data against
unauthorised disclosure, we may ask you to provide information reasonably
necessary to confirm your identity before we act on the request (Art. 12(6)).
Data controller: The NeoBankers Group Limited, 167-169 Great Portland
Street, 5th Floor, London, W1W 5PF (Company No. 13821747).
EU representative (Art. 27 GDPR): [Lawerton — registered firm name
and Latvian office address to be inserted from Appointment Letter
TNBG-DP-REP-EU-2026-001].
Swiss representative (Art. 14 revFADP): [ZÜGERLAW — registered firm
name and Swiss office address to be inserted from Appointment Letter
TNBG-DP-REP-CH-2026-001].
Purpose: to receive, verify and respond to your data protection request
and to maintain a record of it.
Legal basis: Art. 6(1)(c) UK GDPR / EU GDPR — compliance
with a legal obligation to which the controller is subject (Arts. 12 and
15–22); equivalent obligations apply under the Swiss revFADP.
Recipients: legal advisers and, where required, regulatory authorities.
No data sold to third parties.
Retention: the request and the Company's response are retained for
6 years (Limitation Act 1980) as a record of compliance.
International transfers: personal data is processed within the UK and
EEA. Any transfer outside the UK/EEA, or from Switzerland, is made only under an
adequacy decision or appropriate safeguards (UK IDTA or Standard Contractual
Clauses) per Art. 46 UK GDPR / EU GDPR and the equivalent provisions of
the revFADP.
Automated decision-making: no automated decision-making or profiling
within the meaning of Art. 22 GDPR is carried out in connection with this form.
Complaints: you may lodge a complaint with a supervisory authority
— in the United Kingdom, the Information Commissioner's Office
(ico.org.uk); in
the European Union, the data protection authority of your country of residence;
in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC).
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