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Contact and locations

Where the Company is registered, how to write to the Group, and the countries in which the Group and its partners work.

Three ways to reach the Group: the enquiry forms, the official channels, and the registered office — by appointment only.

Registered office

The registered office is the address on the public register. It is not a place where business with customers is conducted.

Registered office
The NeoBankers Group Limited

167–169 Great Portland Street
5th Floor
London W1W 5PF
United Kingdom

Company number

13821747 · registered in England and Wales · Verify on Companies House ↗

Office hours

Monday to Friday
10:00–18:00 (GMT/BST)

Status · London
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CLOSED

Private company limited by shares, incorporated in England and Wales on 30 December 2021.

The registered office is the Company’s legal address for correspondence and for the service of documents. It is not a visitor office: meetings are held by appointment only, arranged through the enquiry forms.

How to reach the Group

The Group corresponds in writing, through the enquiry forms on this website. Each form is routed to the team responsible for the matter, so that every enquiry is recorded, answered by the right person and handled within the times stated below. The Group does not publish direct e-mail addresses or telephone numbers, and it does not take enquiries through messaging applications or social media.

Choose the form that matches your matter under Enquiry channels. If you are unsure which to use, use the General enquiry form.

Hours and response times

Correspondence is handled Monday to Friday, 10:00–18:00 UK time, excluding bank holidays in England.

MatterAcknowledgementReply
General, partners, suppliers, careers, regulatory and compliance3 business days10 business days
Press and media3 business days5 business days
Complaints about the Group’s conduct5 business daysFinal response within 8 weeks
Data protection requestsOn receipt1 month (extendable by up to 2 months, as the law permits)

Where the Group works

The Group and its partners work in: United Kingdom · Switzerland · Liechtenstein · Austria · Spain · France · Poland · Lithuania · Latvia · Serbia · Canada · Qatar.

This list shows where the Group or its partners have a presence or a working relationship. It does not mean that any company of the Group is authorised, registered or supervised in that country, that it has an office there, or that any service is offered there.

Corporate particulars

Legal name
The NeoBankers Group Limited
Company number
13821747 (Companies House, England and Wales)
Incorporated
30 December 2021, as Neo Fintech Corporation Limited; present name adopted 6 January 2023
Legal form
Private company limited by shares
Registered office
167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
Activity
Holding company: holds the Group’s intellectual property and develops its projects. It is not a bank and carries on no regulated activity.
Person with significant control
Inceptum Group Limited (Company No. 14486311)
Subsidiary
Neo Bankers sp. z o.o., Warsaw, Poland (KRS 0000981293), 99% held

Group company

The Company’s subsidiary is Neo Bankers sp. z o.o., Warsaw, Poland (KRS 0000981293), in which it holds 99%. Its regulatory position is stated under Statements.

Third parties acting in the Group’s name

The Group does not authorise any third party to arrange meetings, visits, introductions, events or training in its name, or to collect any fee for doing so. If you are approached by someone claiming to act for the Group, confirm it through the enquiry forms before you act.

If you cannot use the forms

If a disability or another reason prevents you from using the online forms, write by post to the registered office and say how you would prefer the Group to reply. The Group makes reasonable adjustments, as the Equality Act 2010 requires, and can provide its documents in another format on request.

Legal notices

Legal notices and the service of documents should be sent by post to the registered office, addressed to the Company Secretary. The Company does not accept service by e-mail, social media or messaging application unless it has agreed to do so in writing.

Write to the Group →

See also: Corporate facts · Enquiry channels · FAQs

Content last updated: 27 October 2026

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