Official channels

• E-mail: only from addresses ending @theneobankers.group. The Group does not use free e-mail services such as Gmail, Outlook or Yahoo.
• Website: theneobankers.group. Any other website is listed here once it is in use.

Websites not connected with the Group. The Group’s only website is theneobankers.group. The Group has no connection with, and is not responsible for, websites or projects with similar names, including neobankers.pro, neobankers.org and neobanks.app. The domain theneobankers.com was previously used by the Group and is no longer under its control; any content published there is not the Group’s. If a website or account uses the Group’s name, check the company number — 13821747 — and report it through the fraud report form.

These are the Group’s only social accounts. Any other account using the Group’s name or its directors’ names is not the Group’s.

• LinkedIn: linkedin.com/company/theneobankersgroup
• X: x.com/TheNeobankers
• Facebook: facebook.com/theneobankers
• GitHub: github.com/theneobankers
• Telegram: t.me/theneobankers (channel; the Group does not message individuals there)

Use of these accounts is subject to the Social media terms. E-mails from the Group carry the E-mail notice.

The Group has no official presence on WhatsApp, Instagram, Threads, TikTok, WeChat or any platform not listed above.

• ask for passwords, one-time codes, PINs or payment-card details;
• ask for log-in details by telephone, SMS, video call, chat or e-mail;
• ask you to pay money — including to an individual, an intermediary or a personal account — or change payment details by e-mail;
• ask for a fee, tax or deposit to “release” funds, a payment or a document;
• ask for a private key, seed phrase or wallet recovery words;
• give investment advice or offer returns through social media or messaging apps;
• telephone you — the Group does not make telephone calls, so a call claiming to be from the Group is not genuine;
• ask for remote access to your computer or telephone;
• press you to act or pay urgently, or ask you to pay an account in the name of an unknown company;
• offer investments, accounts, deposits, tokens, loans or returns to the public, or promise any return — no one is authorised to do so in its name;
• approach you first through WhatsApp, Telegram or another messaging application to discuss money.

Trust only what is published on this website and the channels listed here.

Type, don’t tap. To reach the Group, type the address of this website into your browser rather than following a link in a message.

Check the sender. Genuine e-mails from the Group come only from addresses ending in @theneobankers.group. Look out for small changes in the address, spelling mistakes and altered logos.

The Group is not responsible for any loss arising from dealings with persons who falsely claim to act for it. If you have lost money, report it to the police — in the UK to Report Fraud — and to your bank at once.

Offices. The Company’s registered office is in London, and that of its subsidiary Neo Bankers sp. z o.o. is in Warsaw. Where the Group’s interests in other countries are held through separate companies, each acts in its own name and under its own law, and none acts for the Company. No one is authorised to act for the Company or for Neo Bankers sp. z o.o. from any other office. If in doubt, check through the channels on this page before you reply.

Seen something that claims to be from the Group but isn’t? Tell us through the Security and fraud form.

Fraud or scam?

• Fraud — criminals obtain your details and use them without your knowledge.
• Scam — criminals convince you they are a genuine person or company, and you hand over money, details or confidential information yourself.

Knowing which it is helps you describe what happened when you report it.

Before you act, ask yourself: Print this checklist ↓

• Did I expect this contact?
• Is it offering high returns, or returns with no risk?
• Am I being pressed to decide quickly?
• Am I told the offer is exclusive or confidential?
• Does it reach me through social media or a messaging app?
• Am I being reassured that everything is fine? Take your time and get a second opinion.

If the answer to any of these is yes, stop and check with the Group. Fraudsters may copy the Group’s logo and address, link to this genuine website to look real, or even pay a small sum first to win your trust.

Official help. For information only; the Group is not responsible for these websites.

• United Kingdom — FCA ScamSmart; Report Fraud; Take Five to Stop Fraud; 159 — if someone calls claiming to be from your bank, hang up and call 159; CIFAS Protective Registration; Victim Support. Suspicious text message? Forward it to 7726 — free on UK networks. Never share a one-time passcode with anyone, whoever they say they are.
• European Union — OLAF, the European Anti-Fraud Office.
• Poland — KNF public warnings list; CERT Polska.

When the Group becomes aware of a specific scheme using its name, it publishes a dated alert here. No alerts at present.

Like many established groups, the Group’s name and the names of its directors may be used in fraudulent schemes. If in doubt, check the director’s profile on this website.

• Changed payment details — an e-mail, apparently from a known supplier or partner, asks for a payment to a new account. The Group confirms any change of payment details through a separate, previously known channel before acting on it — and asks you to do the same.
• Fake apps — the Group has no mobile app available to the public. An app that uses its name or the name of one of its projects, such as SWISS ONE or STEWARD, is not from the Group.
• Fake support — someone offers to “fix” an account or a problem and asks for remote access or a code. The Group has no customer accounts and never asks for either.
• SIM swap — criminals take over your phone number to intercept codes. Ask your mobile operator for a port-out or SIM-change PIN.
• Fake invoices — an invoice or “outstanding balance” in the Group’s name. The Group does not send invoices to persons it has no contract with.
• “Infringement” e-mails — a message alleging that you have infringed copyright or another right, with a link to “evidence”. Do not click the link or open the attachment.
• Introductions to a “director” or “lawyer” — someone introduces a person said to act for the Group and passes on a WhatsApp or other messaging number.
• Deposits for a “confidential deal” — a request for a deposit or advance fee to secure a transaction or release an inheritance in the Group’s name.
• Fake profiles — profiles on LinkedIn, Instagram or other networks using the Group’s name or a director’s name and photograph.
• Moving the conversation — a request to continue a conversation on another messaging application.
• Class actions — invitations, by text message or social media, to join a class action or to provide personal information.
• NDAs on online platforms — a request to sign a non-disclosure agreement through an online platform for a “confidential transaction”. Genuine NDAs with the Group are agreed only after its first reply through the enquiry forms.
• Recovery offers — offers to recover money you have lost, made in the Group’s name. The Group does not offer recovery services.
• Tax or settlement offers — offers relating to tax liabilities or financial settlements.
• Impersonation of directors or staff — by e-mail, telephone, messaging application, or a cloned voice or video (“deepfake”), or documents generated with AI. The Group’s directors do not ask anyone to make urgent or confidential payments.
• Cloned websites and look-alike addresses — addresses that differ by a letter, a hyphen or an ending, for example theneobanker.group, theneobankers-group.com or theneobankers.group.example.com. The genuine address is exactly theneobankers.group.
• Invoice or payment diversion — a message, apparently from the Group or a supplier, giving “new” bank details. Suppliers should confirm any change through a contact they already hold, never through the message itself.
• Advance-fee fraud — a request for a fee to release funds, approve a contract or issue a document.
• False investment offers — shares, tokens, “pre-IPO” allocations or returns offered in the Group’s name. The Group makes no such offers.
• Fake job offers — see section 5.

What the Group can and cannot do. The Group will not seek payment from you through WhatsApp or any other messaging application. It cannot prevent messages that do not originate from, or pass through, its own systems; it takes reasonable steps to identify those responsible and reports such schemes to the competent authorities where appropriate.

The Group never charges candidates any fee, never asks candidates to buy equipment, software or training, and does not conduct interviews through messaging applications. It never makes a job offer without an interview, and genuine messages refer to a specific vacancy published on this page. The Group currently has no open vacancies; any vacancy will be published on this website. If you receive an offer that does not meet these rules, it is not from the Group.

Stop. Challenge. Protect. — the approach of the UK’s Take Five campaign. Don’t be rushed. Call back only on a number taken from this website, never the one you were given. A number shown on your screen can be faked.

Voices and video can now be faked with AI. Confirm any request for payment or any change of bank details through a channel you already know, never through the message itself.

Tell the Group if you see a forged website or account; a document, letter, reference or payment confirmation bearing the Group’s name or a director’s signature; or an “investment opportunity” offered in the Group’s name.

Stop. Check. Report.

Do not reply, do not click links and do not pay. If you have lost money, contact your bank and the police first — in the United Kingdom, Report Fraud (formerly Action Fraud) — and then tell the Group through the fraud report form. When you report a suspicious e-mail, attach it as a file rather than forwarding it, so that its headers are preserved. Report the message to the Group through Security and fraud. You can also check and report through the authorities:

• United Kingdom: FCA ScamSmart, the FCA Warning List, the FCA Financial Services Register (to check whether a firm is authorised), and the National Cyber Security Centre’s phishing reporting service (suspicious e-mails can be forwarded to report@phishing.gov.uk); report fraud and cyber crime to Report Fraud (England, Wales and Northern Ireland) or to Police Scotland on 101 (Scotland).
• Switzerland: the FINMA warning list.
• Liechtenstein: FMA Liechtenstein (warnings and the register of licensed persons).
• Poland: CERT Polska (phishing and fraudulent websites); the KNF public warnings; the Police.
• Latvia: CERT.LV; the Bank of Latvia (supervisory warnings); the State Police.
• Austria: Watchlist Internet; the Austrian FMA (investor warnings); the Police.
• Spain: INCIBE (helpline 017); the CNMV (warnings on unregistered firms); Policía Nacional.

Links to authorities and third-party websites are given for reference only. The Group is not responsible for their content, and listing an authority does not imply any relationship with it.

Last updated on 26 October 2026. No cases reported to date. The list is updated as cases come to the Group’s attention; it is not exhaustive. No impersonation alert has been issued. Alerts will be listed here, each with its date.

Websites and accounts known to the Group that use its name without authority: none known as at 25 October 2026. The Group reserves its rights against any unauthorised use of its name, trade marks or logo.

Last verified: 25 October 2026.

Content last updated: 27 October 2026