Security and fraud

The Group writes only from addresses ending @theneobankers.group, publishes only on theneobankers.group, and uses only the social accounts linked from this website. It never asks for passwords, codes or card details, never asks for payment, never offers investments to the public and never changes bank details by e-mail. The full rules, the common types of fraud and the authorities to contact are set out under Official channels.

Five minutes of checking can prevent a fraud. Verify before you act.

What the Group will never do.

• ask you to keep a request from the Group secret, or to act before you have verified it;
• change bank or payment details by e-mail alone;
• ask for passwords, codes or payment.

Be wary of messages that appear to come from the Group’s directors and announce urgent changes. If a request seems unusual, check it through a second, independent channel listed under Official channels.

How to recognise a fake message.

• the sender’s address does not end in @theneobankers.group;
• it urges you to act at once;
• it asks for payment, passwords or personal data;
• it uses shortened links;
• it contains errors, or has no clear contact details.

If you have already replied. It is not too late. Act now:

• stop all contact with the sender;
• change any password you shared;
• tell your bank at once if you gave card or account details;
• never send money, however urgent the request;
• report it to the police or to Report Fraud;
• tell the Group through the form below.

If you receive a message, call, offer or website that uses the Group’s name and does not meet these rules, do not reply, do not click links and do not pay. Report it through the form below, with the message or address concerned. The Group acknowledges reports within three business days, records them, and publishes alerts and known false websites under Official channels.

If you find a security weakness in this website or in a system of the Group, report it through the form below with enough detail to reproduce it. Please:

• do not access, alter, copy or delete data that is not yours;
• do not disrupt the service or test against other users;
• give the Group reasonable time to fix the issue before disclosing it.

The Group acknowledges reports within three business days and will not take legal action against anyone who reports a vulnerability in good faith and follows these rules. Reporters who wish to be credited are named once the issue is fixed. No reward is paid.

Report fraud or a vulnerability →

See also: Official channels · Information Security Statement

Content last updated: 27 October 2026