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The NeoBankers Group Limited
Company No. 13821747 · 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
March 2026 · Version 1.0 · Adopted by the Board · Last updated 3 August 2026 · The applicable version is always the current one · Board minutes No. 26.17-0803.1 of 3 August 2026 · Next review: March 2027

Accessibility Statement

Equality Act 2010 and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

The Group is committed to improving this website so that it can be used by everyone. This statement was prepared on 27 October 2026 and last reviewed on 27 October 2026.

Scope. This statement applies to content published on theneobankers.group.

You should be able to:

  • zoom up to 200% without loss of content;
  • navigate the website using only a keyboard;
  • use the website with a modern screen reader or speech-recognition software.

Compliance status. The website aims to meet WCAG 2.2 Level AA. It has not yet been independently tested; the date of the first test will be shown here.

Measures.

  • accessibility is considered in the design of each page and checked before it is published;
  • pages and forms are designed to be used with a keyboard, and Esc closes any open page or form;
  • plain-language summaries are given at the top of each project page.

Alternative formats. If you need information in another format — an accessible PDF, easy read, audio or Braille — use the general enquiry form and tell us the web address of the content, what you need and the format.

Extra support. If your circumstances — illness, disability, bereavement or anything else — make it harder to deal with the Group, say so in the form. The Group will adapt how and how often it communicates with you.

Response. Accessibility feedback and requests are acknowledged within three business days and answered within ten.

1. Commitment

The NeoBankers Group Limited is committed to ensuring that this website (theNeobankers.group) is accessible to all users, including persons with disabilities, in accordance with the Equality Act 2010 and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C).

An ongoing journey. Accessibility is checked before any new page is published. Websites of third parties to which this site links may not be as accessible. Accessibility forms part of the Group’s continuous improvement, and a plain-language summary (“Who it is for”) is given at the top of each project page.

To adjust your own device — vision, hearing, motor or cognitive settings — see AbilityNet’s free guide My Computer My Way.

Keyboard. Tab moves through links and fields; Esc closes any open page or form; Ctrl + K (Cmd + K on a Mac) opens the search; Ctrl + and Ctrl − change the text size.

2. Measures Taken

We have taken the following measures to ensure accessibility:

3. Known Limitations

We are aware of the following accessibility limitations:

We will provide accessible alternatives to any inaccessible content upon request. We are not aware of other limitations at the date of this statement. Please tell us if you find one.

How we deal with you. Dignity — you are dealt with as fully as anyone else. Independence — you make your own decisions. Equal opportunity — the same information and response, in a format that works for you. Reasonable adjustments — as the Equality Act 2010 requires.

4. Compatibility

This website is designed to be compatible with the following assistive technologies: screen readers (including JAWS, NVDA, and VoiceOver); screen magnification software; and speech recognition software. The website supports the latest version, and the previous version, of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari on desktop, and of Safari and Chrome on mobile. This list is updated as browsers change. Pages adapt to screens from 320 pixels wide.

5. Feedback and Contact

If you experience any difficulty accessing any part of this website, or if you have suggestions for improving accessibility, please use the General enquiry form. We will make reasonable efforts to respond within five business days.

6. Enforcement

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) at: equalityadvisoryservice.com.

7. Review

This Accessibility Statement is reviewed annually and updated as necessary.

8. Technical specifications

The accessibility of this website relies on HTML, WAI-ARIA, CSS and JavaScript working with your browser and any assistive technology you use.

9. Preparation of this statement

This statement was prepared on 27 October 2026 on the basis of the Company’s own review. The website has not yet been independently tested; see Commitments and progress.

10. Compliance status

The Company aims to meet WCAG 2.2 Level AA. Until an independent test has been completed, it does not claim full compliance. Known limitations are listed in section 3.

Related documents: Complaints Policy · Enquiry channels

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