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Suppliers

Working well with suppliers is part of how the Group does its work. The Group buys professional, technology and administrative services. It expects every supplier to meet its Supplier Code of Conduct.

Suppliers are selected on the merits of quality, performance and cost, through a documented process. If an issue arises, tell the Group promptly through the Suppliers form so that it can be resolved quickly and fairly.

What the Group buys

Legal, regulatory, tax and accounting services; software, cloud, security and data services; design, communications and translation; corporate and administrative services.

Proposals

Unsolicited proposals are welcome through the supplier form. State what you supply, to whom, and under which regulation, licence or certification you operate. The Group does not run open tenders on this website and does not charge suppliers to be listed or evaluated.

Engagement

  • Before an engagement the Group carries out supplier due diligence proportionate to the risk: identity and ownership, sanctions screening and, for suppliers that will handle personal data, a data processing agreement under UK GDPR Article 28.
  • An order or engagement is valid only when confirmed in writing by an authorised signatory of the Group. A message that is not so confirmed is not an order.
  • Suppliers must comply with the Supplier Code of Conduct: lawful conduct, anti-bribery, sanctions, human rights and modern-slavery standards, data protection and information security.

Invoices and payment

  • Invoices must quote the Group’s written order reference and be sent as the order specifies.
  • Payment terms are stated in each engagement; the Group’s standard is 30 days from receipt of a correct invoice, in line with the Late Payment of Commercial Debts (Interest) Act 1998.

Protection against payment fraud

Invoice and payment-diversion fraud is the most common fraud against businesses. To protect suppliers and itself, the Group follows these rules without exception:

  • The Group never notifies a change of its own bank details by e-mail.
  • It never asks a supplier to change payment details on the strength of an e-mail alone.
  • Any request to change bank details — in either direction — must be confirmed through a contact the recipient already holds, never through the details given in the request itself.
  • The Group does not ask for urgent or confidential payments, and its directors do not instruct payments by message.

If you receive such a request in the Group’s name, do not act on it; report it through Security and fraud.

Concerns

Concerns about the Group’s conduct towards a supplier may be raised through Regulatory and compliance, including in confidence.

Open the supplier form →

See also: Supplier Code of Conduct · Modern Slavery Statement · Information Security Statement

Content last updated: 27 October 2026

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