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The NeoBankers Group Limited
Company No. 13821747 · Vulnerability Disclosure Policy · Last updated 27 October 2026 · The applicable version is always the current one

Vulnerability Disclosure Policy

This policy explains how to report a suspected security vulnerability in the Group’s websites and online services, and how the Group will respond. The Group values the work of security researchers who report vulnerabilities responsibly.

1. How to report

Use the security and fraud report form and choose “security vulnerability”. Reports may be submitted anonymously; contact details are optional and are needed only if you wish to hear back.

2. What to include

Do not include personal data other than your own contact details.

3. Rules of engagement

4. The Group’s response

The Group aims to acknowledge a report within three business days and to triage it, with an indicative timetable for a fix, within ten business days. Timetables depend on severity and complexity; material changes will be communicated. The Group will not take legal action against good-faith research that follows this policy.

Out of scope

If you obtain personal data while researching, do not keep it: delete it once you have reported the issue.

5. No rewards

The Group does not operate a bug bounty programme and does not offer monetary or other rewards for reported vulnerabilities. Do not disclose an issue publicly until the Group has confirmed that it is fixed.

See also: Information Security Statement

Acknowledgements

With your consent, the Group lists here, by year, researchers who are first to report a valid issue. None at present.

Trust, respect, transparency, common good

What the Group commits toWhat the Group asks of you
TrustWe keep our exchanges with you confidential.Report responsibly, and give us time and information to validate and fix the issue.
RespectWe treat you with respect and acknowledge your contribution.Avoid privacy violations, disruption of services and destruction of data.
TransparencyWe work with you to validate and remediate what you report.Give us the technical details we need to reproduce the issue.
Common goodWe fix issues in a way that protects those who may be affected.Do not disclose an issue publicly until it has been addressed.

The Group does not run a paid bug-bounty programme.

Related documents: Information Security Statement · Official channels

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